Returns & Exchanges
At Souza!, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, you can return any unworn items with original tags within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all designer tags and labels remain attached and intact.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized collection point.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing